Sequs Quality Consultancy, then called in the year 2001, began as a service quality consulting agency. A time when the BPO and the Call Centre Industry in India was still looking to grow, Sequs found itself involved in the early setup stages of many such business units. Realising the potential, of a growing market, Sequs entered the field of development for Customer Relationship Management software’s. An integral part of CRM is telephony. Sequs recognised this and realised the almost total absence of any local Indian developers of computer telephony software’s. Foreign firms simply sold ‘hard iron’ boxed products that Indian customers had to employ due to lack of choice. Since then it has been a long and successful path. Sequs moved from telephony to Voice solutions and beyond to Voice Integration.