Our Support Commitment

Customer Support is an integral part of every product we sell. We are committed to providing the highest levels of reliability and trust in the products and solutions we deliver. Sequs's reputation is based largely on the lasting relationships we have built with our customers throughout the years. We pride ourselves on being able to assist you when your needs are most crucial, and as a result, allowing you more freedom to focus on your core business. Our dedicated support staff, backed by a team of experts, is there to help you get the most of our products and to deliver on our promise to optimize your time and increase your efficiency.

It is our commitment at Sequs to provide you with the highest quality products and services. Since its inception, Sequs has been dedicated to putting the right people, processes, and best practices in place to ensure that you get superior value and quality from us. I take great pride that many of the people who helped establish that tradition of quality still work at Sequs and, together with their more recent colleagues, have put their methods to work in the planning, creation, and support of our current generation of products.

Sequs Best Practices

Sequs follows established software engineering practices in the conceptualization, design, planning, and construction of its software products. Our development life cycle ensures that functional and technical requirements are defined and documented, that projects are planned, scheduled, and controlled, and that software components are thoroughly tested both individually and as part of a larger, integrated system.

We routinely conduct formal usability testing in our state-of-the-art Usability Lab. We have a stringent beta testing program that ensures that our products are tested by participating customers in their environments prior to sale.

Unparalleled Customer Service

Sequs has an automated system used to track problems reported by customers or internal users through the process cycle of diagnosis, solution design, implementation, and delivery. There are well-defined policies and procedures for the escalation and resolution of customer problems, maintenance releases, etc.

A History of Quality

Since 2000, Sequs has established a successful track record of building and supporting quality software products.

Since that time, Sequs has grown to become the leading business intelligence (BI) vendor-with more clients, market share, and BI license revenue than our nearest competitors. This is an end-result of our commitment to quality.

The Road Ahead

Our improvements in quality are being increasingly driven by the use of our own business performance management tools and techniques - by using them to measure our results and to use what we learn to continuously improve on what we do and how we do it. In this, we are following the same advice we give our customers.